Smart HR Solutions

We are incredibly excited to launch our website www.smarthrsolutions.ie.

It has taken us some time but we are finally happy with the result.

We have been working hard behind the scenes for some time and with the help of the brilliant and creative Marcus Seoighe, www.webfirecreative.com, we are ready to launch our brand new website.

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We feel it is important to learn from others and so we will also be featuring Guest Bloggers from businesses and asking them “what makes a successful business?” and asking them for tips to survive in a competitive market place.

On Site HR

This month we decided to speak about the importance of customer service training many companies are constantly training and updating the skills of their staff, but why do they bother to invest?

 

Research has shown time and time again that people remember negative experiences much more lucidly than positive ones. When we have a negative experience we tend to tell so many more people but not so much when we have a good experience. In order to survive we must give excellent service, it is the lifeblood of every business. We can offer promotions, discounts to attract customers but unless you can get those same customers to come back your business will not be profitable for very long.

Henry Ford once said

It is not the employer who pays the wages, employers only handle the money. It is the customers who pay the wages
. All employers should remember this simple but very logical point of view. We here at Smart HR agree with Henry Ford and we have found that by having excellent service and training you will   Differentiate from all the others:-

  • You will make savings
  • You will have a good reputation
  • You will have motivated staff
  • You will increase customers, and increase revenue
  • You will succeed
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So, service excellence is a no-brainer!

So why not start your service excellence today and contact Smart HR Solutions.

We have an extensive portfolio of bespoke training programmes and courses that can add value to your business. Our customer training programme delivers a well focused and specific programme that will show results instantly. For more information contact Sophie or Michelle. We look forward to hearing from you!